If you live in the St Albans constituency and are experiencing a problem with your housing then I may be able to help you. Please keep in my mind that I cannot assist with acquiring a property or intervene in a dispute with a private landlord. You can contact me using the form at the bottom of this page or by email, letter or telephone using the contact details listed here: https://www.daisycooper.org.uk/contact.
There is a strict parliamentary protocol that dictates that Members of Parliament may only deal with casework on behalf of their own constituents. If you live outside the St Albans constituency then, due to the need to prioritise responding to my own constituents, I will not be able to reply, and you will need to contact your local MP. You can check who your MP is here: https://members.parliament.uk/members/Commons
If you are homeless, or at risk of homelessness, I can put you in touch with the local housing advice service at the council and refer you to other homelessness and emergency accommodation organisations.
I can help make enquiries on your behalf to the local council, or your housing association, about urgent repairs, accessibility adaptions, housing benefits or evictions. It can often be quicker to contact your landlord directly in the first instance.
Please keep in mind that I cannot assist with acquiring a property, applications to the housing register or mutual exchange requests. For these please contact the local council or your landlord directly. If you are experiencing problems getting a response from them, I may be able to ask them for a reply on your behalf.
Unfortunately I cannot intervene in a dispute with a private landlord. However, I can provide details of the Housing Ombudsman who can investigate complaints about some social housing landlords, which have not been resolved by exhausting your landlord’s complaints process.
I will need your full name, address, contact details. You should also provide any reference numbers you have been given.
If you need help with something connected to housing, waste disposal, schools, parking, planning or any other locally-delivered service, the best place to start is with the local Council. You can find the details of your local county councillor here: https://democracy.hertfordshire.gov.uk/ and district councillors here: https://gov.uk/find-your-local-councillors.
I receive hundreds of emails, letters and phone calls from constituents every day – many relating to urgent health care, housing, immigration and social security issues. My team and I must prioritise these urgent casework issues and we will be responding as follows:
Urgent casework issues
I will respond to all urgent casework issues – such as homelessness, urgent care issues, deportations, urgent medical issues – raised with me as quickly as possible.
Non-urgent casework issues
I will respond to all non-urgent casework issues raised with me, however due to the need to prioritise urgent casework, it may take me a few weeks to reply.
Policy questions
I will respond to all policy questions raised with me, however due to the need to prioritise urgent casework it may take me a number of weeks to reply.
You can be assured that all data you share with me will be treated in the strictest confidence and only be used for the purposes for which you provide it. You can read more about this in my privacy policy here: https://daisycooper.org.uk/privacy