Contents
Advice for older people
Community support
Domestic violence services & crime
Homelessness
Mental health and wellbeing
Welfare, paying bills and consumer advice
Advice for older people
Age UK Advice Line – Age UK’s advice line is a free, confidential national phone service for older people, their families, friends, carers and professionals.
0800 678 1602
info@ageukherts.org.uk
https://ageuk.org.uk/services/age-uk-advice-line
Age UK Herts, First Floor, Been Bridge House, 34 Chambers Court, Hertford SG14 1PL
Herts Independent Living Services – Meals on wheels service that also offers support to elderly residents.
0330 2000 103
info@hertsindependentliving.org
https://hertsindependentliving.org
Hertfordshire Independent Living Service, Unit 16, Green Lane One, Letchworth SG6 1HB
Hertfordshire Adult Social Care Services – If you have concerns about a vulnerable adult or need care support.
0300 123 4042
https://hertfordshire.gov.uk/services/adult-social-services/adult-social-services.aspx
Hertfordshire County Hall, Hertford SG13 8DQ
The Silver Line – Free confidential helpline providing information, friendship and support to older people, open 24 hours a day, every day of the year
0800 4708 090
info@thesilverline.org.uk
https://thesilverline.org.uk
Tavis House, 1-6 Tavistock Square, London WC1H 9NA
Community support
Communities 1st – For help, support and volunteering opportunities.
020 8207 5115
help@communities1st.org.uk
https://communities1st.org.uk
Carers in Herts – Advice and support for unpaid carers.
01992 586 969
contact@carersinherts.org.uk
https://carersinherts.org.uk
Carers in Hertfordshire, The Red House, 119 Fore Street, Hertford SG14 1AX
Electric Umbrella – Electric Umbrella create amazing live, interactive music experiences with learning disabled people.
07452 806 517
info@electricumbrella.co.uk
https://linktr.ee/ElectricUmbrella
Herts Libraries – Hertfordshire Libraries and Archives
0300 123 4049
https://hertfordshire.gov.uk/services/Libraries-and-archives/Libraries-and-archives.aspx
St Albans Library, Level 2, The Maltings, St Albans AL1 3JQ
HertsHelp – Network of community organisations helping to find independent support.
0300 1234 044
info@hertshelp.net
https://hertshelp.net/hertshelp
Relate – The UK’s largest provider of relationship support people of all ages, backgrounds, sexual orientations and gender identities.
0300 003 2324
info.NTC@relate.org.uk
https://relate.org.uk
Redbourn Care Group – A volunteer lead registered charity which serves the village of Redbourn.
01582 794 550
info@redbourncaregroup.co.uk
https://redbourncg.org
Redbourn Community Group, Village Hall, 63 High Street, Redbourn AL3 7LW
St Albans District Foodbank – Nationwide network of foodbanks, supported by The Trussell Trust.
01727 613 019
info@stalbansdistrict.foodbank.org.uk
http://stalbansdistrict.foodbank.org.uk/get-help
St Albans Good Neighbour Scheme – Helping residents of St Albans and the district with lifts to medical or social appointments, shopping, odd jobs in the home or garden, and befriending those who are lonely.
01727 830 713
enquiries@stalbansgoodneighbourscheme.org.uk
https://stalbansgoodneighbourscheme.org.uk
Domestic violence services & crime
Hertfordshire Constabulary – Contact the police in an emergency or report a crime online.
999 (emergency) 101 (non – emergency)
https://herts.police.uk/ro/report/ocr/af/how-to-report-a-crime
Hertfordshire Constabulary, Stanborough Road, Welwyn Garden City AL8 6XF
Hertfordshire Domestic Abuse Helpline – Organisation working with victims of domestic violence.
0808 808 8088
admin@hertsdomesticabusehelpline.org
https://hertsdomesticabusehelpline.org/contact2
National Domestic Abuse Helpline – An organisation working with victims of domestic violence.
0808 2000 247
https://nationaldahelpline.org.uk
HMRC Scams and Phishing – Report scams and phishing messages to HMRC.
Forward phishing text messages to 7726 free of charge
report@phishing.gov.uk
Homelessness
Centre 33 – Provides practical support for people who are homeless.
01727 830 901
information@centre33.org
http://centre33.org/
2A Spicer Street, St Albans AL3 4PQ
Herts Young Homeless – Provides a variety of free services open to all 16 to 24-year-olds who are homeless or threatened with homelessness.
03003 230130 (16 to 17-year-olds) and 08000 355 775 (18 to 24-year-olds)
info@hyh.org.uk
http://hyh.org.uk
Herts Young Homeless, 1st Floor, Gracemead House, Woods Avenue, Hatfield AL10 8HX
St Albans District Council – If you are threatened with homelessness, make a homeless application with St Albans District Council.
01727 811 155
Triage@stalbans.gov.uk
https://stalbans.gov.uk/housing-advice-and-homelessness
Civic Centre, St Peter’s Street, St Albans AL1 3JE
Street link – Exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them.
Mental health and wellbeing
Hertfordshire Mind Crisis Helpline – An organisation offering mental health services.
01923 256 391
info@hertfordshiremind.org
https://hertsmindnetwork.org/services-for-adults/crisis-support
Mind In Mid Herts 11 Hatfield Road, St Albans AL1 3RR
NHS (Hertfordshire Partnership Foundation Trust) – NHS Trust department responsible for mental health services.
0800 6444 101 or 111 then option 2
https://hpft.nhs.uk/contact-us
Hertfordshire Partnership University NHS Foundation Trust, The Colonnades, Beaconsfield Road, Hatfield AL10 8YE
Samaritans Crisis Line – 24/7 crisis line for suicidal thoughts.
116 123
https://samaritans.org
Shout – Mental health SMS text crisis line.
Text 85258
info@giveusashout.org
https://giveusashout.org
The OLLIE Foundation – Working to prevent teenage suicide.
07715 311 891
contactus@theolliefoundation.org
https://theolliefoundation.org
The OLLIE Foundation, Faulkner House, Victoria Street, St Albans AL1 3SE
Welfare, paying bills and consumer advice
Affinity Water – Apply for a water bill reduction if you are on low income.
0345 357 2401
https://affinitywater.co.uk/billing/lift
Citizens Advice Bureau – Book an appointment with St Albans Citizens advice to discuss benefit entitlement and support.
01727 811 118
https://citizensadvicestalbans.org.uk/contact-us
Citizens Advice St Albans, Civic Centre, St Peters Street, St Albans Al1 3JE
St Albans District Council – To apply for council tax reduction.
01727 811 155
https://stalbans.gov.uk/council-tax-support
Civic Centre, St Peter’s Street, St Albans AL1 3JE
Turn2Us – A national charity providing practical help to people who are struggling financially.
0808 8022 000
https://www.turn2us.org.uk
200 Shepherds Bush Road, London W6 7NL